1. Information We Collect
When you interact with Bridge Point Traders ("we", "us", "our") through our website at bridgepointtraders.com, WhatsApp, or email, we may collect the following information:
- Contact information: Name, WhatsApp number, email address, country of residence
- Order information: Products enquired about or ordered, quantities, shipping address
- Payment information: Transaction references (we do not store full banking details)
- Communication records: WhatsApp messages, email exchanges related to enquiries
- Website usage: IP address, browser type, pages visited (via standard server logs)
We do not collect sensitive medical records. We do not store payment card numbers, and we do not require account creation on our website.
2. How We Use Your Information
We use the information collected solely for legitimate business purposes:
- Processing and fulfilling your pharmaceutical product inquiries and orders
- Communicating shipping updates, tracking information, and dispatch confirmations
- Providing customer support and after-sale assistance
- Complying with Indian export regulations, tax laws, and customs documentation requirements
- Improving our service quality based on aggregate feedback patterns
We will never use your information for unsolicited marketing or sell it to data brokers.
3. WhatsApp & Communication Channels
A significant portion of our client interactions occur via WhatsApp. By initiating contact through WhatsApp, you acknowledge that:
- Your WhatsApp number and profile name are shared with us and stored in our business records
- Conversation content may be retained for order history and compliance purposes
- WhatsApp's own Privacy Policy governs that platform's data practices
We treat all health-related inquiries with strict confidentiality and do not share individual client details with any third parties without consent.
4. Data Sharing & Third Parties
We may share limited personal information with:
- Shipping partners & couriers: Name and delivery address for dispatch (EMS, postal services)
- Payment processors: Transaction details required for SWIFT/Wise/Remitly transfers
- Indian customs & regulatory authorities: As required by law for export documentation
- Website hosting (WordPress/WooCommerce): Standard website infrastructure providers
We do not sell, rent, or trade your personal information to any other parties.
5. Data Retention
We retain your personal information for as long as necessary to:
- Maintain active business relationships and order history
- Comply with Indian tax and export documentation laws (typically 7 years)
- Resolve any disputes or reshipment claims
Upon written request, we can delete non-legally-required personal data from our records within 30 days.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of personal data (subject to legal retention obligations)
- Restriction: Object to certain uses of your data
- Portability: Receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at info@bridgepointtraders.com or via WhatsApp at +91 86000 10711.
7. Cookies & Website Data
Our WordPress website may use standard cookies for:
- Session management (WooCommerce cart, login functionality)
- Analytics (basic visitor statistics with no identifiable personal data)
- Website performance and security (Cloudflare, hosting provider)
You may configure your browser to refuse cookies. This may affect certain website functionality but will not prevent you from accessing product information.
8. Cross-Border Data Transfers
Bridge Point Traders is based in India and serves clients worldwide. By interacting with us, you acknowledge that your personal information may be processed in India, which may have different data protection standards than your home country. We take reasonable measures to ensure your data is protected in accordance with this Privacy Policy.
9. Security
We implement reasonable technical and organisational measures to protect your personal information, including:
- HTTPS encryption on our website
- WhatsApp's end-to-end encryption for communications
- Restricting access to personal data to authorised personnel only
- Not storing payment card details on any of our systems
No method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
10. Contact & Updates
This Privacy Policy may be updated periodically. The most current version will always be available at bridgepointtraders.com/privacy-policy/.